Refund Policy – Kychenx

At KychenX, we want you to love your purchase. If you're not completely satisfied, we offer a hassle-free 30-day full refund policy to ensure your shopping experience is risk-free.

🕒 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return for a full refund.

✅ Eligibility Criteria for a Refund

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging, with all tags, manuals, and accessories included.

  • You must provide a valid proof of purchase (order number or receipt).

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-refundable

  • Perishable goods (if applicable)

  • Gift cards

  • Customized or personalized products

  • Items damaged due to misuse or improper handling

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

💵 Refund Processing

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed back to your original method of payment within 5–10 business days.

  • If you haven’t received a refund after 10 business days, please check with your bank or card issuer before contacting us.

📩 How to Initiate a Return

To start a return, please contact our support team at support@kychenx.com with your order number and reason for return. We’ll provide return instructions within 24–48 hours.

Need Help?

If you have any questions about your order, our return process, or anything else, we’re here to help. Contact us at info@kychenx.com.