Refund policy

Refund Policy – KychenX

At KychenX, we want you to love your purchase. If you're not completely satisfied, we offer a hassle-free 30-day full refund policy to ensure your shopping experience is risk-free.

🕒 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return for a full refund.

✅ Eligibility Criteria for a Refund

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging, with all tags, manuals, and accessories included.

• You must provide a valid proof of purchase (order number or receipt).

❌ Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or non-refundable

• Perishable goods (if applicable)

• Gift cards

• Customized or personalized products

• Items damaged due to misuse or improper handling

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance.

💵 Refund Processing

• Once your return is received and inspected, we’ll notify you via email.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

• If you haven’t received a refund after 10 business days, please check with your bank or card issuer before contacting us.

📩 How to Initiate a Return

To start a return, please contact our support team at support@kychenx.com with your order number and reason for return. We’ll provide return instructions within 24–48 hours.