Shipping Policy

At KychenX, we’re committed to getting your order to you quickly, safely, and efficiently. Please review our shipping policy to understand how we handle delivery and timelines.

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📦 Order Processing

• All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Orders placed after 2 PM EST may be processed the following business day.

• Once your order ships, you will receive a confirmation email with tracking information.

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🚚 Shipping Rates & Delivery Times

We currently ship across Canada and the United States.

Note: Delivery times are estimates and may vary based on your location and courier delays.

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🌎 International Shipping

At this time, we only ship within Canada and the United States. We do not offer international shipping outside these regions.

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📍 Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email. You can use this number to monitor the delivery status through the carrier’s website.

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🛑 Shipping Delays

We are not responsible for delays caused by:

• Weather conditions

• Carrier issues

• Incorrect shipping addresses

• Customs (for U.S. orders)

If there’s a delay with your order, our team will do our best to notify you and assist where possible.

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🔁 Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

• Contact us within 7 days of the expected delivery date.

• Email info@kychenx.com with your order number and issue details.

• We’ll initiate a claim with the carrier and send a replacement or refund, as appropriate.

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📬 Shipping Address Changes

If you need to change your shipping address, please contact us at info@kychenx.com as soon as possible after placing your order. We can’t guarantee changes once the order has been processed.

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🧾 Questions?

If you have any questions about your order or our shipping policy, feel free to contact us:

KychenX
45 Overlea Blvd
Toronto, Ontario, M4H 1C3
📞 416-893-1625
📧 info@kychenx.com

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